Arrow Fat Left Icon Arrow Fat Right Icon Arrow Right Icon Cart Icon Close Circle Icon Expand Arrows Icon Facebook Icon Instagram Icon Hamburger Icon Information Icon Down Arrow Icon Mail Icon Mini Cart Icon Person Icon Ruler Icon Search Icon Shirt Icon Triangle Icon Bag Icon Play Video

Refund policy

Return & Refund Policy

30-Day Returns for Store Credit Only
We accept returns within 30 days of purchase for store credit only. Refunds to cash or credit/debit cards are not issued under any circumstances.

Conditions

  • Items must be in original, unused condition.

  • The original receipt is required for all returns.

  • Store credit will be issued in the amount of the original purchase price.

How to Request a Return
Customers may request a return in either of the following ways:

  1. In-store – Bring the item and original receipt to our register staff.

  2. By email – Send your request to [your email address] with:

    • A copy/photo of the original receipt

    • A description/photo of the item

We do not process return requests by phone, text, or social media.

Exchanges
Defective or damaged items may be exchanged for the same product or returned for store credit within 30 days of purchase.

Refunds Are Not Issued
Refunds are not provided under any circumstances. All eligible returns result in store credit only.

Billing Descriptor
Please note: Charges will appear on your credit card statement as LUMINARY MEDICINECO.

Policy Visibility
This policy is posted in-store, printed on receipts, and included in digital receipts. By completing your purchase, you acknowledge and agree to these terms.